Legal Document

Refund Policy

At Animix World, we are committed to providing a high-quality, smooth, and fair learning experience. Here’s everything you need to know about our transparent refund process.

📅 Effective: October 2025
📍 Animix World, Bhopal, M.P., India
✉️ support@animixworld.com
Contents
✅

Refund Eligibility

Refunds are only considered in the case of verified service-related issues on our side. Eligible situations include:

  • Platform Technical Errors — A verified technical fault preventing access to the Platform
  • Course Not Delivered as Promised — Content significantly differs from what was described at purchase
  • Inaccessibility Due to Our Error — You are unable to access the course due to an issue on our end
Important: Any reason not listed above will not be accepted as grounds for a refund. Change of mind, lack of time, or dissatisfaction without a verifiable service failure does not qualify.
🕐

Issue Resolution Timeline

Once a service-related issue is reported, here’s what happens:

Day 0 — Issue Reported
You contact us with a valid issue description. Our team reviews and acknowledges your complaint.
Days 1–10 — Active Resolution
Our team works to resolve the issue. We make every effort to fix it within this window.
Days 10–15 — Final Assessment
If the issue is resolved within 15 business days, no refund is issued. If unresolved, you become eligible for a pro-rated refund.
Days 17–25 — Refund Processed
If eligible, your refund is calculated and processed within 7–10 business days after confirmation.
Resolution First: If the issue is successfully resolved within 10–15 business days, no refund will be issued regardless of the inconvenience caused.
📊

Pro-Rated Refund Policy

If a verified service issue is confirmed and remains unresolved, you will receive a partial (pro-rated) refund — calculated based on the portion of course service that was not delivered.

📘 Example Calculation
Course Duration 12 Months
Service Delivered 6 Months
Service NOT Delivered 6 Months (50%)
Refund Issued 50% of Course Fee

The refund percentage is calculated proportionally to the undelivered period. Only the unserved portion of the course is refunded — not the full amount.

🚫

No Refund — If No Issue from Our Side

If there is no technical or service failure from Animix World, no refund will be issued under any circumstances. The following situations do not qualify for a refund:

  • Change of mind or personal preference after purchase
  • Lack of time or inability to engage with the course
  • Dissatisfaction with course style without a verifiable service failure
  • Requests made outside the 30-day reporting window
No Refund: Purchases are final where no service failure from our side can be verified. We encourage all users to review course details carefully before purchasing.
📋

How to Request a Refund

Please contact us within 30 days of the issue through any of the following channels:

✉️ Email
support@animixworld.com — Preferred channel for refund requests with documentation.
📱 Phone / WhatsApp
+91-9981680764 — For quick queries or to follow up on a submitted request.

Include the following details in your request:

  • Your full name
  • Course name
  • Date of purchase
  • Order ID
  • Description and proof of the issue (screenshots, error logs, etc., if applicable)
Processing Time: If your issue is valid and falls under our policy, your refund will be processed within 7–10 business days of confirmation.
⚡

Refund Exceptions (Rare Cases)

In exceptional circumstances, refunds may still be considered even outside the standard policy:

💳 Duplicate Payment
If you were charged more than once for the same purchase by mistake, a full refund of the duplicate charge will be issued.
🛠️ Unresolvable Technical Issue
If a platform-side technical issue cannot be resolved at all, a refund will be considered regardless of the standard timeline.
🔐 Unauthorized Transaction
If a fraudulent or unauthorized transaction is verified through proper channels, it will be eligible for a refund.
How to Apply: For exception cases, contact us within 7 days of the issue with supporting evidence. Exceptions are reviewed on a case-by-case basis.
📌

A Note from Animix World

We are always here to help — but we request all users to read this Refund Policy carefully before making a purchase. Transparency is our top priority, and we strive to resolve every genuine issue as quickly as possible.

Our goal is to ensure every Learner has a smooth and rewarding experience on the Platform. When things go wrong on our end, we take full responsibility and act promptly.

Need Help with a Refund?

Reach out to our support team with your issue details and we’ll get back to you as soon as possible.

✉️ support@animixworld.com 📞 +91-9981680764

📍 Bhagwan Complex, 214, Zone-I, M. P. Nagar, Bhopal, Madhya Pradesh, India