Legal Document

Refund Policy

At Animix World, we are committed to providing a high-quality, smooth, and fair learning experience. Here’s everything you need to know about our transparent refund process.

ЁЯУЕ Effective: October 2025
ЁЯУН Animix World, Bhopal, M.P., India
тЬЙя╕П support@animixworld.com
Contents
тЬЕ

Refund Eligibility

Refunds are only considered in the case of verified service-related issues on our side. Eligible situations include:

  • Platform Technical Errors тАФ A verified technical fault preventing access to the Platform
  • Course Not Delivered as Promised тАФ Content significantly differs from what was described at purchase
  • Inaccessibility Due to Our Error тАФ You are unable to access the course due to an issue on our end
Important: Any reason not listed above will not be accepted as grounds for a refund. Change of mind, lack of time, or dissatisfaction without a verifiable service failure does not qualify.
ЁЯХР

Issue Resolution Timeline

Once a service-related issue is reported, here’s what happens:

Day 0 тАФ Issue Reported
You contact us with a valid issue description. Our team reviews and acknowledges your complaint.
Days 1тАУ10 тАФ Active Resolution
Our team works to resolve the issue. We make every effort to fix it within this window.
Days 10тАУ15 тАФ Final Assessment
If the issue is resolved within 15 business days, no refund is issued. If unresolved, you become eligible for a pro-rated refund.
Days 17тАУ25 тАФ Refund Processed
If eligible, your refund is calculated and processed within 7тАУ10 business days after confirmation.
Resolution First: If the issue is successfully resolved within 10тАУ15 business days, no refund will be issued regardless of the inconvenience caused.
ЁЯУК

Pro-Rated Refund Policy

If a verified service issue is confirmed and remains unresolved, you will receive a partial (pro-rated) refund тАФ calculated based on the portion of course service that was not delivered.

ЁЯУШ Example Calculation
Course Duration 12 Months
Service Delivered 6 Months
Service NOT Delivered 6 Months (50%)
Refund Issued 50% of Course Fee

The refund percentage is calculated proportionally to the undelivered period. Only the unserved portion of the course is refunded тАФ not the full amount.

ЁЯЪл

No Refund тАФ If No Issue from Our Side

If there is no technical or service failure from Animix World, no refund will be issued under any circumstances. The following situations do not qualify for a refund:

  • Change of mind or personal preference after purchase
  • Lack of time or inability to engage with the course
  • Dissatisfaction with course style without a verifiable service failure
  • Requests made outside the 30-day reporting window
No Refund: Purchases are final where no service failure from our side can be verified. We encourage all users to review course details carefully before purchasing.
ЁЯУЛ

How to Request a Refund

Please contact us within 30 days of the issue through any of the following channels:

тЬЙя╕П Email
support@animixworld.com тАФ Preferred channel for refund requests with documentation.
ЁЯУ▒ Phone / WhatsApp
+91-9981680764 тАФ For quick queries or to follow up on a submitted request.

Include the following details in your request:

  • Your full name
  • Course name
  • Date of purchase
  • Order ID
  • Description and proof of the issue (screenshots, error logs, etc., if applicable)
Processing Time: If your issue is valid and falls under our policy, your refund will be processed within 7тАУ10 business days of confirmation.
тЪб

Refund Exceptions (Rare Cases)

In exceptional circumstances, refunds may still be considered even outside the standard policy:

ЁЯТ│ Duplicate Payment
If you were charged more than once for the same purchase by mistake, a full refund of the duplicate charge will be issued.
ЁЯЫая╕П Unresolvable Technical Issue
If a platform-side technical issue cannot be resolved at all, a refund will be considered regardless of the standard timeline.
ЁЯФР Unauthorized Transaction
If a fraudulent or unauthorized transaction is verified through proper channels, it will be eligible for a refund.
How to Apply: For exception cases, contact us within 7 days of the issue with supporting evidence. Exceptions are reviewed on a case-by-case basis.
ЁЯУМ

A Note from Animix World

We are always here to help тАФ but we request all users to read this Refund Policy carefully before making a purchase. Transparency is our top priority, and we strive to resolve every genuine issue as quickly as possible.

Our goal is to ensure every Learner has a smooth and rewarding experience on the Platform. When things go wrong on our end, we take full responsibility and act promptly.

Need Help with a Refund?

Reach out to our support team with your issue details and we’ll get back to you as soon as possible.

тЬЙя╕П support@animixworld.com ЁЯУЮ +91-9981680764

ЁЯУН Bhagwan Complex, 214, Zone-I, M. P. Nagar, Bhopal, Madhya Pradesh, India